Returns & FAQs

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Returns & Exchanges

Returns Center: To return or exchange a garment, access our Returns Center HERE. If you are exchanging a garment, as soon as you drop off the item you are exchanging and the return label (which we will provide you) is scanned, we will automatically ship you the exchange.

100% Satisfaction Guaranteed Returns Policy: Return any product within 30 days of the delivery date for a refund or exchange. If you sweat in them, as a courtesy to us and the mailman...please wash them before mailing them back (you will still get a full refund even if you don't....but shame on you!).

f you purchase the products from another store/site, that store is responsible for refunds and exchanges (e.g., if bought on Amazon, return via Amazon). If Amazon messes up a delivery, please know it's Jeff Bezos' fault, not ours. So yell at him, please. 

For any questions, contact us at


The benefits of Neat are meant to last for the lifetime of a garment, or approximately 60 washes. After 60 washes, Neat will continue to work but you may see some decrease in effectiveness (time for a brand new one!)

We now accept payment via Credit Card (Visa, Mastercard, Chase, Discover, American Express), PayPal, Apple Pay and Amazon Pay

All Neat-powered garments can be machine washed and dried, in either cold or hot water. DO NOT dry clean - the chemicals used in the dry cleaning process will ruin the Neat-powered fabric.

Don’t do it. Seriously. It’s not even funny. 

All orders process and ship out on the next business day (weekdays only, no weekends). Packages are not delivered or shipped out on weekends, so if you order on a friday your order will ship out on monday. 

Shipping options (including speed and costs) are presented during the checkout process and orders ship from Lancaster, PA.

The fit of our products may differ from that of other brands. Make sure to check out sizing charts before ordering. All sizing charts can be found on the product's page.